Massage FAQ

Scheduling Appointments — We recommend that you schedule massage treatment at least two weeks prior to arrival in order to better secure your preferred time and the treatment of your choice. Reservations are subject to availability and must be guaranteed with a credit card. Please be aware of our Cancellation Policy, below, which is 24 hours.

Medical Concerns — We always recommend that you consult your physician if you have questions regarding massage and treatment considerations. Please inform us of any medical or special needs such as high blood pressure, allergies, pregnancy or any other special circumstances that may require our attention.

If you are pregnant — We always recommend that you consult your physician if you have questions regarding massage treatment considerations. Please inform us when scheduling your appointment so we may select the appropriate treatment for you. All of our massage therapists are trained to do pregnancy massages.

Arriving for Your Service — Please bring with you the completed Massage History Form, which requires your signature before treatment and is available at the Front Desk. Please arrive 5 minutes prior to your service to ensure that we start on time. Late arrival will, unfortunately, preclude receiving the full time for your treatment.

Cancellation Policy — Please call 24 hours in adance if you need to cancel or reschedule your appointment. Appointments missed without the 24-hour cancellation notice will result in a 100% charge for reserved serices.

Gratuity — a typical gratuity of $10-20 is appreciated, but not required.

What to bring — Bring your bathing suit to relax in the heated outdoor infinity edge pool. Complimentary use of our robes is provided during massage treatments. Towels, too, are available in the Poolhouse. Please do not bring jewelry or other valuables to the treatment. Inquire with the Front Desk if you require a safe. The Poolhouse, like all of our accommodations and dining areas, is a smoke-free environment.

What to wear during a spa treatment — Our staff is professionally trained in proper draping designed to ensure modesty and comfort throughout the service. However, if you are more comfortable, you may wear undergarments for your treatment. Guests are required to wear loose clothing for Thai body work and have the option of being fully clothed to receive shiatsu treatments.